ITIL Foundation

ITIL Foundation Training

Be among the first in the world! We are really proud to be among the first to offer you the guaranteed to run ITIL 4 Foundation training. ITIL 4 provides a practical and flexible approach to support various organizations on their journey to the new world of digital transformation.  

ITIL 4 provides an end-to-end digital operating model for the delivery and operation of IT-enabled products and services and enables IT teams to continue to play an important role in a wider business strategy. ITIL 4 also provides a holistic end-to-end approach that integrates frameworks such as Lean, Agile, and DevOps.

This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will inspire you to serve as a change champion by sharing and using what you have learned, and continue to learn, about ITIL 4 to lead and mentor others.

At the end of this course, attendees will have an understanding of the following:

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model.
  • Understand the key concepts of ITIL service management.
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  • Understand the four dimensions of ITIL Service Management.
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
  • Learn key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.
  • Learn the various ITIL practices and how they contribute to value chain activities.
  • Understand the key concepts of continual improvement.

Exam-Taking Tips

  • Important techniques to help you pass your exam
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